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Delivery & Returns

Our items

We stock all our own items in our warehouses, we have a huge range of beds, mattresses, and of course our sofa designs. Because we stock all of our own branded items we can deliver these within 7 working days in most situations. You will always receive a call from our delivery team to organize the delivery date and time slot, we make contact 2 days before delivery to let you know the details, please make sure we have an accurate phone number and email so we can contact you.

We start our deliveries from approx 6 am to make sure we can accurately hit our delivery estimates, deliveries normally finish around 2-4 pm. 

Two delivery staff can call you beforehand on the day of delivery to give you notice of when they are arriving if needed, please notify the delivery team if you wish to have this added on. 

When arriving at your property they will ensure they have adequate access into your property interior to make the delivery as smooth as possible, you might need to remove paintings, lamps or fixtures to ensure the two delivery staff can proceed. As standard two delivery staff members will bring your furniture to the ground floor and the room of your choice unless requested otherwise. 

The couriers deliver to the ground floor only, this is a standard service included in your purchase with us. If you require an upper floor delivery they are charges applicable that need to be paid directly to the courier(s)

As standard, the two delivery staff members will leave the sofas in the protective packaging on the ground floor, they can offer an installation delivery service option which includes;

  • Assembly of your sofas 

  • Placing your new sofas in your desired room

  • Eco-friendly recycling of the packaging

We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture, the amount of fitting varies per sofa, so the time can vary from 5 minutes to 30 minutes. ( Please note this service is only available on the sofas )

We do not offer to recycle the old furniture you might have, you should contact your local council or a charity of your choosing. The reason we choose not to offer this service is the costs incurred, moving the old furniture out, and the hygiene aspect for our staff members. 


Pre-Order Items

Sometimes we will offer pre-order specials on our website or other platforms online, These products will go on sale for several weeks until they arrive with us. We do this to offer you the best prices on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline we suggest viewing our sofas ready to deliver immediately. Please note pre-order items are not available with any discounts or promotional offers.


Furniture from other brands

We are proud to hand pick other furniture suppliers in the UK to work with, we work with companies such as Vida Living, Flair Rugs and many more to name, you can see the range of brands we work with using the navigation bar above this. 

The items which these companies stock does vary from lighting, bedroom furniture, rugs, sofas, decor pieces, and much more. Because of the variety, the lead times can vary for different suppliers. We make every effort possible to provide accurate lead times at checkout and on our product pages.

Some of these companies do provide a direct delivery for us to ensure you receive your furniture as fast as possible, when this is the case we will provide them with your details to let you know the estimated delivery date.

If we have any tracking links generated on our side we will send this over to you so you can track your items progress for peace of mind.


Free delivery

We are proud to offer free delivery on all our products across our website, this includes our branded products, to the dining tables, rugs, decor pieces, and many more. We do this by using our delivery fleet and our drivers for the majority of the items. Because we maintain our fleet of transport vehicles we have reduced the costs incurred previously by the couriers we have used in the past.

The only exception to this when we action a Scotland route, because of the additional mileage,  time which is needed, maintenance for the vehicles and accommodation costs for the drivers we have to charge £75 or more depending on location, etc. We would love to offer free delivery to Scotland as well but to keep our furniture prices low for everyone we have to charge for Scotland deliveries in the meanwhile. 

Locations further towards the cost may experience longer delivery times, such as ME, PL, TR as routes in these areas take longer to populate.



  • Delivery to England & Wales is FREE

  • We can deliver to Scotland but they are delivery charges applicable, this varies on your location. 

  • We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.

  • Delivery will be booked in after your order (please allow a few days for this, this varies on location )


Failed delivery

On the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay up to £150 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity. 


  • If you miss the delivery of a rug, they should make another attempt of delivery at no extra charge to yourself

  • If you are absent for the delivery of your bedframe order, the courier we use should make another attempt free of charge

  • If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.

We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.


Return Policy

We hope you love your products but on the rare occasion you don't really love your furniture, our return guide will make it clear what happens next, this policy covers everything you buy from FurnitureInstore.

Not had a delivery yet?

If you have not had a delivery yet and have changed your mind about your furniture purchase, it is very simple to give us a call (02476 705 600) or email and we can cancel your order without a problem. We might ask why you want to cancel your order this is done to ensure we are always improving.

Items that can not be returned

  • Products you received over 14 days ago, past our return period. 
  • Products that have been opened or unsealed (other than to inspect)
  • Products that have been damaged or misused
  • Products without original packaging and labels
  • Products that have been assembled in any way

Don't want your furniture any more?

That is no problem, we accept everyone makes changes. We are happy to offer a full refund minus any courier costs incurred to us, this varies on the item size, weight and location. This applies to all our products as long as they are in the same condition as sold to you and within 14 days of delivery, items will need to be packaged and protected.

Step 1: We can process any return request by simply contacting us via a phone call, email, or letter.  You must be within your return window to process a return. 

Step 2: Let us know your preference regarding the return, Do you need us to collect the items or will you be organising the courier. 

Step 3: Ensure the item is in the condition it was received and is immediately covered and protected while in your care.

Step 4: Please make sure the item is available to collect within 14 days of the return request being accepted.

Step 5: After the pickup has been completed, an inspection will take place and a refund issued if everything is satisfactory.


Return costs

We would love to offer a free return service on the items we sell but unfortunately, this is not the situation. The return costs vary depending on the item you are returning, for example, a regular sofa will cost a minimum of £100. We charge this amount to cover the fees associated with instructing a courier to come to your area and bring the furniture back to our warehouse. We will never charge more than £150 for a return request.

As mentioned above you can use your own selected courier and we will issue a full refund ( minus the initial delivery fee, if applicable )


Processing your refund

We will refund your monies back into the same payment method you used for your order. 

If you used a credit or debit card using our SagePay terminal you should receive your monies back within 7 working days of the refund being issued and not the return being performed, this is due to the clearing process of many banks and could vary between your provider.

If you used PayPal and had funds in your PayPal account, the refund normally is performed and back into your PayPal the same day the refund being issued and not the return being performed. 

The furniture items need to be an inspection by our technicians before a refund being issued. This is to ensure the items are in the same condition as sold in.

Refunds can take up to 14 days to process the item being after being received and inspected.


Return Summary


  • You have the right to cancel your order for up to 30 days after placing your order and 14 days after receiving your order. 

  • If you wish to return goods, they must be in suitable protective packaging and not used (the same condition as sold to you, we will not accept used goods back)

  • Assembled items must be un-assembled and placed back in their wrappings/box and are available for pickup within 14 days of the return request being accepted.

  • Bespoke items are not available for cancellation due to the nature of the items.

  • Please do not order multiple sofas to return your item

  • If you wish to return any goods, please contact us and we will log it on our system and plan accordingly.

  • You are liable for the cost of returning the goods.

  • Your refund will take place after the goods have been collected and returned to our warehouse for inspection.


  Your statutory rights are not affected by anything in this policy.