Delivery & Returns

Delivery

Summary

  • Delivery to England & Wales is FREE
  • We can deliver to Scotland but they are delivery charges applicable, this varies on your location. 
  • We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.
  • Delivery will be booked in after your order (please allow a few days for this, this varies on location )

Failed Delivery

In the occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay £100 for the re-delivery of your items, the cost can vary up and down depending the size and quantity. 

Small Items

We deliver the majority of our small items, rugs and dining items, by a professional courier who will deliver to your door, we will provide a tracking link after your order has been processed, this will provide an estimated time slot. ( please allow time for the tracking to be updated )

This service is usually the next day with a cut off time of approx 12 pm

Large Items

We deliver our larger items like sofas by using a courier service who specialises in furniture delivery.

  • We will book in your delivery via a phone call two days prior to the event.
  • You can have the option to instruct the couriers to notify you 30 minute before they arrive
  • Ground floor delivery as standard, charges apply for upper floors
  • Assembly is an optional service included in the premier service, payable at checkout or on the day

We deliver to England, Wales free of charge, this takes approx. 7-10 working days but may take longer for more remote areas such as Penzance.  We can also deliver to Scotland but this may take longer and has a surcharge as mentioned above. ( please see map below )

Isle of Man, Isle of Wight, Channel Islands or Northern Ireland are excluded.

 

Delivery Map

We reserve the right to cancel orders.

Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.

The following postcodes will we not deliver to - AB1,AB2,AB23,AB3,AB30,AB31,AB32,AB33,AB34,AB35,AB36,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,

DD10,DD9,DD10,DD11,DD2,DD3,DD4,DD5,DD7,DD8,DD9,PH11,PH12DD1,DD2,DD3,DD5,DD6,AB37,IV1,IV10,IV11,IV12,

IV13,IV14,IV15,IV16,IV17,IV18,IV19,IV2,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV3,IV4,IV40,IV41,IV42,IV43,

IV44,IV45,IV46,IV47,IV48,IV49,IV5,IV51,IV52,IV53,IV54,IV55,IV56,IV6,IV7,IV8,IV9,KW1,KW10,KW11,KW12,KW13,KW14,

KW2,KW3,KW5,KW6,KW7,KW8,KW9,PA34,PA38,PA39,PA40,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,PH31,

PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH42,PH43,PH44,ZE1,ZE2,ZE3,HS1,HS2,HS3,HS4,HS5,

HS6,HS7,HS8,HS9

 

Returns

  • You have the right to cancel your order for up to 30 days after placing your order and 14 days after receiving your order. 
  • If you wish to return goods, they must be in suitable protective packaging and not used.
  • Assembled items must be un-assembled and placed back in its wrappings and box
  • Please do not order multiple sofas to return your dispreferred item
  • If you wish to return any goods, please contact us and we will log it on our system and plan accordingly.
  • You are liable for the cost of returning the goods at a cost of £100 for large items. e.g. sofas
  • Your refund will take place after the goods have been collected and returned back to our warehouse for inspection.
  • Your right to return faulty goods is not affected by this policy.
  • If you have any concerns or issues please raise these with us by calling 02476 705 600

 

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