Please find our policy, procedures and self-submission form for issues regarding your furniture.
We provide a 12-month warranty against all our furniture which covers manufacturing defects in the workmanship of the sofas. This starts at the point of delivery.
The five-year care plan we offer on our sofas is in addition to FurnitureInstore’s 12-month warranty which covers all of our products against manufacturing defects for a period of one year from the date of delivery.
The five-year sofa care plan is an optional service we are proud to offer to our customers, we work in conjunction with an extra care provider who has experience working in every aspect of the furniture industry, including providing care to the biggest brands.
Please note all issues need to be reported within 24 hours of the problem/fault occurring to be considered valid claims.
Please communicate your issues on the form below, please do not contact our customer service team on the phone as they not trained to do warranty claims.
To view our full complaints procedure, click here
We are committed to working hard to provide an excellent customer experience. This includes dealing with any problems that may arise in a fair and efficient way, and with minimal disruption to our customers. We welcome all feedback, as this provides us with the opportunity to identify any product or service issues.
If you’re not happy with a product or think we’ve let you down, please let us know.