This service is an optional extra, with all our sofas supplied by us. The couriers on the day as standard leave the sofas on the ground floor ( room of your choice) in the protective packaging supplied.
Adding this service will opt you in for the couriers;
Installing your brand new sofas.
Removing the packaging.
Recycling the packaging in an environmentally friendly way.
We recommend adding this service if you are not 100% sure about the installing of your new sofas. The installation varies from sofa to sofa and might require a drill or tools.
Please note this service is non-refundable.
|Order Value||£650.00||Order Value||£1,000.00|
|Deposit (20%)||£130.00||Deposit (10%)||£100.00|
|Finance amount||£520.00||Finance amount||£900.00|
|12 monthly repayments of||£43.33||24 monthly repayments of||£37.50|
|Total Amount Payable||£650.00||Total Amount Payable||£1,000.00|
|APR Representative||0%||APR Representative||0%|
|Fixed Interest Rate||0%||Fixed Interest Rate||0%|
We stock most of our items in our warehouses and offer a huge range of beds, mattresses, and of course, sofa designs. Because we stock our own branded items, we can deliver within 7 working days - in most situations.
You will always receive a call from our delivery team to organize the delivery date and time slot. We make contact 2 days before delivery to let you know the time slot details so, please make sure that we have an accurate mobile number and email.
We start our deliveries from approximately 6:00 am to make sure we can accurately hit our estimated times. Deliveries normally finish around 14:00-16:00.
This would be a two-man delivery unless advised otherwise. We can have our drivers call you before arriving on the day of delivery. Please notify the logistics team if you wish to have this added to your order.
When arriving at your property they will ensure that they have adequate access into your property interior to make the delivery go as smooth as possible. You might be asked to remove paintings, lamps or fixtures to ensure the two delivery staff can proceed efficiently. It is your responsibility to ensure that the team have enough space to get into the property.
As standard, our delivery staff will bring your furniture inside to the ground floor and move them into the room of your choice unless requested otherwise.
The couriers deliver to the ground floor only, this is the standard service that is included with your purchase. If you require an upper floor delivery, we can take the items upstairs for you however, there are applicable charges that need to be paid directly to the courier(s).
As standard, the two delivery staff members will leave the sofas in their protective packaging on the ground floor. They can offer an installation service that includes;
We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture. The amount of fitting needed varies per sofa, so the time can vary from 5 minutes to 30 minutes.
(Please note: This service is only available on sofas.)
We do not recycle old furniture that you might have. To arrange this, you can contact your local council or a charity of your choosing.
Sometimes, we offer pre-order specials on our website or social platforms. These products will go on sale for several weeks until they arrive with us. We do this to offer you the best price on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline, we would suggest viewing our ready to deliver sofas. Please, note pre-order items are not available with any discounts or promotional offers.
Other furniture (Anything besides our sofas and express beds)
The items which these companies stock does vary from lighting, bedroom furniture, rugs, sofas, decor pieces, and much more. Because of the variety, the lead times can vary for different suppliers. We make every effort possible to provide accurate lead times at checkout and on our product pages.
These companies do provide a direct delivery for us to ensure you receive your furniture as fast as possible, when this is the case we will provide them with your details to let you know the estimated delivery date.
If we have any tracking links generated, we will send this over to you so you can track your purchase for further peace of mind.
Because we maintain our own fleet of transport vehicles, we have been able to reduce costs incurred previously by the couriers that we have used in the past.
The only exception to this would be when we action a Scotland route. Because of the additional mileage, the time needed and accommodation costs (for the drivers) we charge £75 or more depending on the specific location.
Locations further towards the coast may experience longer delivery times, such as ME, PL, TR as routes in these areas take longer to populate.
Postcodes located within the M25 delivery delivery will be on a Sunday.
On the rare occasion that you miss your delivery, after accepting and confirming your delivery date and time slot, you will be liable to pay up to £150 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.
We reserve the right to cancel orders.
Please also remember that the remote locations may result in early morning deliveries ( approx. 5 am depending on the area) or longer lead times.
We hope you love your products but on the rare occasion you don't really love your furniture, our return guide will make it clear what happens next, this policy covers everything you buy from FurnitureInstore.
Not had a delivery yet?
If you have not had a delivery yet and have changed your mind about your furniture purchase, it is very simple to give us a call (02476 705 600) or email and we can cancel your order without a problem. We might ask why you want to cancel your order this is done to ensure we always improving.
If you have found an identical item we retail cheaper somewhere else please let us know and we will endeavour to price match, all you need is a quote from a competitor or a website link for the same product.
Looking to return your furniture?
No problem, we accept that everyone makes changes. We are happy to offer a full refund minus any courier costs incurred to us- this varies on the item size, weight and location. This applies to all our products as long as they are in the same condition as sold to you and returned within 14 days of delivery. Items will need to be in their original packaging. Items that have been assembled need to be unassembled for collection.
To begin the process please click here.
We would love to offer a free return service on all items that we sell but unfortunately, this is not the situation. The return cost varies depending on the item you are returning, for example, a regular sofa will cost a minimum of £100. We charge this amount to cover the fees associated with instructing a courier to come to your area and bring the furniture back to our warehouse. We will never charge more than £150 for a return request.
As mentioned above you can use your own selected courier and we will issue a full refund upon the return. ( minus the initial delivery fee, if applicable.)
Processing your refund
We will refund the money back into the same payment method you used to place your order.
If you used a credit or debit card using our SagePay terminal, you should receive your money back within 7 working days of the refund being issued, not the return being performed. This is due to the clearing process that many banks work through.
If you used PayPal and had funds in the account, the refund normally is performed and back into your account within the same day of the refund being issued. The furniture items need to be inspected by our technicians before a refund is issued. This is to ensure the items are in the same condition as sold in.
Your statutory rights are not affected by anything in this policy.
All of our orders have a VAT Invoice emailed to you and a physical paper copy given to you on the day of delivery, please retain the proof of purchase.
We are actively committed to protecting your data, from your name, address and payment details. We protect your personal data in every aspect of our business from the administrative, electronic and analytically side of our business.
We accept the following payment methods;
We reverse the right to cancel any order if the following condtions are met;
All refunds/cancelations are made to the same payment method used.
Our website is encrypted to protect all your personal and sensitive information, we use Sectigo SSL and you should be able to see HTTPS and a Padlock symbol to show we are a certificated secure website,
To process your orders we will need a few personal details such as your name, address, etc , but we will never release these details to any third party without your consent.
We actively screen customer's requests when contacting us, so we can confirm their identities and make sure we do not release anyone's personal data.