Payment & Security

All of our orders have a VAT Invoice emailed to you and a physical paper copy given to you on the day of delivery, please retain the proof of purchase. 

 We are actively committed to protecting your data, from your name, address and payment details.  We protect your personal data in every aspect of our business from the administrative, electronic and analytically side of our business.

Payment methods accepted

We accept the following payment methods;

• Credit/Debit cards - Visa, MasterCard, American Express, JCB, Diners club international
• BAC's - Direct bank transfer to our account, ( please call us to arrange this )
• PayPal - Using PayPal to process payments for your order
• Cash On Delivery - Cash is still accepted by us as we use drivers we know.
• V12 Finance - Apply online, over the phone, or instore.

Refusal / Declined orders

We reverse the right to cancel any order if the following condtions are met;

• Your payment has been flagged by our merchant/terminal provider(s)
• Payment has been declined or failed
• The goods are out of stock with ourselves or external suppliers
• We made an error with the description of the sofas or product listing
• We can not deliver to your address/location or meet your requirements needed.

All refunds/cancelations are made to the same payment method used.

Website security

Our website is encrypted to protect all your personal and sensitive information, we use Sectigo SSL and you should be able to see HTTPS and a Padlock symbol to show we are a certificated secure website,

Data Protection Act

To process your orders we will need a few personal details such as your name, address, etc , but we will never release these details to any third party without your consent. 

Safeguards

We actively screen customer's requests when contacting us, so we can confirm their identities and make sure we do not release anyone's personal data.