This service is an optional extra, with all our sofas supplied by us. The couriers on the day as standard leave the sofas on the ground floor ( room of your choice) in the protective packaging supplied..
Adding this service will opt you in for the couriers;.
Installing your brand new sofas.
Removing the packaging.
Recycling the packaging in an environmentally friendly way.
We recommend adding this service if you are not 100% sure on the installing of your new sofas. The installation varies from sofa to sofa and might require a drill or tools. .
Company: Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG.
Novus Underwriting Limited is registered in England and Wales under Company No. 10844265, with Its registered office address at Cumberland House, 129 High Street, Billericay, Essex, CM12 9AH. Novus Underwriting Limited is an appointed representative of Direct Insurance Group Plc, which is authorised and regulated by the Financial Conduct Authority, Firm Reference No. 306080. Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG of Herrengasse 11, Vaduz, FL-9490 Liechtenstein is regulated by the Financial Conduct Authority, Firm Reference No. 454140..
Complete pre-contractual and contractual information on the insurance product is provided in the terms and conditions.
What is this type of insurance?
This insurance provides cover for accidental staining and accidental damage.
What is insured?
Accidental staining.
Leather, Fabric, Cabinet Furniture, Carpets and Beds: from any substance such as:
Food
Drinks Cosmetics Shoe polish Paint.
Corrosives*
Bleach *
*Applicable to any leather product and applicable to fabrics that have been subject to the application of a pre-approved protector.
Changes in colour caused by sunlight, perspiration, natural hair and body oils or wear and tear.
Stains caused by dye transfer unless resulting from sudden contact with clothing or newspaper and magazine print.
Deliberate Damage.
Commercial use.
The gradual accumulation of stain or dye transfer or by accumulated multiple stains or by unidentifiable stain(s).
Are there any restrictions on cover?
You must be at least 18 years old.
The product must be used for domestic purposes.
You must be resident in the UK.
Your product must be new when this policy starts.
You cannot transfer this insurance to another person.
Pet damage and deliberate damage by a child are limited to only one incident each during the period of cover.
Where am I covered?
In the United Kingdom.
What are my obligations?
To take all reasonable precautions to safeguard the product and to avoid loss or damage to it.
To maintain the product in accordance with the manufacturer’s instructions.
To follow our claims procedure when making a claim as shown in your terms and conditions.
To supply accurate and complete answers to all the questions we may ask as part of your application for cover under the policy.
When and how do I pay?
You must pay the total premium in one full payment before the policy starts.
When does the cover start and end?
Cover for accidental staining and accidental damage starts from the date of delivery of the product. The date that the cover ends can be found on the front of your certificate of insurance.
How do I cancel the contract?
You can cancel this policy at any point, up to 14 days from receipt of your certificate of insurance, and receive a full refund. No refund of premium will be made if you have made a claim or if you cancel the policy after 14 days from receipt of your certificate of insurance. To cancel your policy please return to the retailer where you bought the product together with the sales receipt or invoice.
5 Year Sofa Care - Stain & Accidental & Structural Cover
Product Description
Furniture Insurance
Insurance Product Information Document
Product: Furniture Care Policy
Company: Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG.
Novus Underwriting Limited is registered in England and Wales under Company No. 10844265, with Its registered office address at Cumberland House, 129 High Street, Billericay, Essex, CM12 9AH. Novus Underwriting Limited is an appointed representative of Direct Insurance Group Plc, which is authorised and regulated by the Financial Conduct Authority, Firm Reference No. 306080. Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG of Herrengasse 11, Vaduz, FL-9490 Liechtenstein is regulated by the Financial Conduct Authority, Firm Reference No. 454140..
Complete pre-contractual and contractual information on the insurance product is provided in the terms and conditions.
What is this type of insurance?
This insurance provides cover for accidental staining and accidental damage.
What is insured?
Accidental staining and structural.
Leather, Fabric, Cabinet Furniture, Carpets and Beds: from any substance such as:
Food
Drinks Cosmetics Shoe polish Paint.
Corrosives*
Bleach *
*Applicable to any leather product and applicable to fabrics that have been subject to the application of a pre-approved protector.
Changes in colour caused by sunlight, perspiration, natural hair and body oils or wear and tear.
Stains caused by dye transfer unless resulting from sudden contact with clothing or newspaper and magazine print.
Deliberate Damage.
Commercial use.
The gradual accumulation of stain or dye transfer or by accumulated multiple stains or by unidentifiable stain(s).
Are there any restrictions on cover?
You must be at least 18 years old.
The product must be used for domestic purposes.
You must be resident in the UK.
Your product must be new when this policy starts.
You cannot transfer this insurance to another person.
Pet damage and deliberate damage by a child are limited to only one incident each during the period of cover.
Where am I covered?
In the United Kingdom.
What are my obligations?
To take all reasonable precautions to safeguard the product and to avoid loss or damage to it.
To maintain the product in accordance with the manufacturer’s instructions.
To follow our claims procedure when making a claim as shown in your terms and conditions.
To supply accurate and complete answers to all the questions we may ask as part of your application for cover under the policy.
When and how do I pay?
You must pay the total premium in one full payment before the policy starts.
When does the cover start and end?
Cover for accidental staining and accidental damage starts from the date of delivery of the product. The date that the cover ends can be found on the front of your certificate of insurance.
How do I cancel the contract?
You can cancel this policy at any point, up to 14 days from receipt of your certificate of insurance, and receive a full refund. No refund of premium will be made if you have made a claim or if you cancel the policy after 14 days from receipt of your certificate of insurance. To cancel your policy please return to the retailer where you bought the product together with the sales receipt or invoice.
Foam-filled seat cushions, for durability and longevity
Fibre-filled back cushions
Chunky, stylish design
Medium soft firmness
Easy assembly
Arrives packaged and protected
1 year warranty - standard on all our products
Description
The Nancy sofa collection we have created has been designed by our in-house team to meet the standards and requirements of our customers. We have worked hard to create the perfect sofa with the perfect price, without compromising the comfort or quality of the collection. The simplicity of this collection in conjunction to the chunky design has made this sofa a massive crowd pleaser. The Nancy supplies a Soft-Medium firmness with this sofa, making the sofa perfect to sink into. Better yet, we offer this sofa in alternative colour options. Now available in a 1 seater, 2 seater or 3 seater.
Reviews
Why do we review? It is simple we want people to know if the experience we had was a good or bad experience. We allow people to review us and our overall service and our products individually to show everyone we supply the best furniture and the best service at the best price available. We have partnered with Trustpilot to show how people have got along with our products and our service when deciding to buy from us
We stock all our own items in our warehouses, we have a huge range of beds, mattresses, and of course our sofa designs. Because we stock all of our own branded items we can deliver these within 7 working days in most situations. You will always receive a call from our delivery team to organize the delivery date and time slot, we make contact 2 days before delivery to let you know the details, please make sure we have an accurate phone number and email so we can contact you.
We start our deliveries from approx 6 am to make sure we can accurately hit our delivery estimates, deliveries normally finish around 2-4 pm.
Two delivery staff can call you beforehand on the day of delivery to give you notice of when they are arriving if needed, please notify the delivery team if you wish to have this added on.
When arriving at your property they will ensure they have adequate access into your property interior to make the delivery as smooth as possible, you might need to remove paintings, lamps or fixtures to ensure the two delivery staff can proceed. As standard two delivery staff members will bring your furniture into the ground floor and the room of your choice unless requested otherwise.
The couriers deliver to the ground floor only, this is a standard service included in your purchase with us. If you require an upper floor delivery they are charges applicable which need to be paid directly to the courier(s)
As standard, the two delivery staff members will leave the sofas in the protective packaging on the ground floor, they can offer an installation delivery service option which includes;
Assembly of your sofas
Placing your new sofas in your desired room
Eco-friendly recycling of the packaging
We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture, the amount of fitting varies per sofa, so the time can vary from 5 minutes to 30 minutes. ( Please note this service is only available on the sofas )
We do not offer to recycle the old furniture you might have, you should contact your local council or a charity of your choosing. The reason we choose not to offer this service is the costs incurred, manoeuvring the old furniture out, and the hygiene aspect for our staff members.
Pre-Order Items
Sometimes we will offer pre-order specials on our website or other platforms online, These products will go on sale with several weeks until they arrive with us. We do this to offer you the best prices on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline we suggest viewing our sofas ready to deliver immediately. Please note pre-order items are not available with any discounts or promotional offers.
Furniture from other brands
We are proud to hand pick other furniture suppliers in the UK to work with, we work with companies such as Vida Living, Flair Rugs and many more to name, you can see the range of brands we work with using the navigation bar above this.
The items which these companies stock does vary from lighting, bedroom furniture, rugs, sofas, decor pieces, and much more. Because of the variety, the lead times can vary for different suppliers. We make every effort possible to provide accurate lead times at checkout and on our product pages.
Some of these companies do provide a direct delivery for us to ensure you receive your furniture as fast as possible, when this is the case we will provide them with your details to let you know the estimated delivery date.
If we have any tracking links generated on our side we will send this over to you so you can track your items progress for peace of mind.
Free delivery
We are proud to offer free delivery on all our products across our website, this includes our own branded products, to the dining tables, rugs, decor pieces, and many more. We do this by using our own delivery fleet and our own drivers for the majority of the items. Because we maintain our own fleet of transport vehicles we have reduced the costs incurred previously by the couriers we have used in the past.
The only exception to this when we action a Scotland route, because of the additional mileage, time which is needed, maintenance for the vehicles and accommodation costs for the drivers we have to charge £75 or more depending on location, etc. We would love to offer free delivery to Scotland as well but to keep our furniture prices low for everyone we have to charge for Scotland deliveries for the meanwhile.
Locations further towards the cost may experience longer delivery times, such as ME, PL, TR as routes in these areas take longer to populate.
Summary
Delivery to England & Wales is FREE
We can deliver to Scotland but they are delivery charges applicable, this varies on your location.
We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.
Delivery will be booked in after your order (please allow a few days for this, this varies on location )
Failed delivery
In the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay up to £150 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.
E.g
If you miss the delivery of a rug, they should make another attempt of delivery at no extra charge to yourself
If you are absent for the delivery of your bedframe order, the courier we use should make another attempt free of charge
If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.
We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.
The following postcodes will we not deliver to - AB1,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB2,AB21,AB22,AB23,AB24,AB25,AB3,AB30,AB31,AB32,AB33,AB34,AB35,AB36,AB38,AB39,AB37,AB4,AB41,AB42,AB43,AB44,AB45,AB5,AB51,AB52,AB53,AB54,AB55,AB56,AB9,AB99,DD1,DD10,DD11,DD2,DD3,DD4,DD5,DD6,DD7,DD8,DD9,HS1,HS2,HS6,HS9,IV1,HS3,HS7,HS8,HS4,HS5,IV10,IV12,IV11,IV14,IV15,IV13,IV16,IV17,IV18,IV19,IV2,IV20,IV21,IV22,IV23,IV25,IV24,IV26,IV27,IV28,IV3,IV30,IV31,IV32,IV33,IV36,IV34,IV35,IV4,IV40,IV41,IV49,IV5,IV51,IV42,IV43,IV44,IV45,IV47,IV52,IV54,IV6,IV55,IV63,IV7,IV56,IV9,IV99,IV8,ZE1,ZE2,ZE3
Return Policy
We hope you love your products but on the rare occasion you don't really love your furniture, our return guide will make it clear what happens next, this policy covers everything you buy from FurnitureInstore.
Not had a delivery yet?
If you have not had a delivery yet and have changed your mind about your furniture purchase, it is very simple to give us a call (02476 705 600) or email and we can cancel your order without a problem. We might ask why you want to cancel your order this is done to ensure we always improving.
If you have found an identical item we retail cheaper somewhere else please let us know and we will endeavour to price match, all you need is a quote from a competitor or a website link for the same exact product.
Don't want your furniture any more?
That is no problem, we accept everyone makes changes. We are happy to offer a full refund minus any courier costs incurred to us, this varies on the item size, weight and your location. This applies to all our products as long as they are in the same condition as sold to you and within 14 days of delivery, items will need to be packaged and protected again, items which have been assembled need to unassembled for collection.
Step 1: We can process any return request by simply contacting us via a phone call, email, or letter. You must be within your return window to process a return.
Step 2: Let us know your preference regarding the return, Do you need us to collect the items or will you be organising the courier.
Step 3: Ensure the item is in the condition it was received and is immediately covered and protected while in your care.
Step 4: Please make sure the item is available to collect within 14 days of the return request being accepted.
Step 5: After the pickup has been completed, an inspection will take place and refund issued if everything is satisfactory.
Return costs
We would love to offer a free return service on the items we sell but unfortunately, this is not the situation. The return costs vary depending on the item you are returning, for example, a regular sofa will cost a minimum of £100. We charge this amount to cover the fees associated with instructing a courier to come to your area and bring the furniture back to our warehouse. We will never charge more than £150 for a return request.
As mentioned above you can use your own selected courier and we will issue a full refund ( minus the initial delivery fee, if applicable )
Processing your refund
We will refund your monies back into the same payment method you used for your order.
If you used a credit or debit card using our SagePay terminal you should receive your monies back within 7 working days of the refund being issued not return being performed, this is due to the clearing process of many banks and could vary between your provider.
If you used PayPal and had funds in the account, the refund normally is performed and back into your account the same day of the refund being issued and not the return being performed.
The furniture items need to be an inspection by our technicians before a refund being issued. This is to ensure the items are in the same condition as sold in.
Refunds can take up to 14 days to process of the item being after being received and inspected.
Return Summary
You have the right to cancel your order for up to 30 days after placing your order and 14 days after receiving your order.
If you wish to return goods, they must be in suitable protective packaging and not used (the same condition as sold to you, we will not accept used goods back)
Assembled items must be un-assembled and placed back in its wrappings/box and be available for pickup within 14 days of the return request being accepted.
Bespoke items are not available for cancellation due to the nature of the items.
Please do not order multiple sofas to return your dispreferred item
If you wish to return any goods, please contact us and we will log it on our system and plan accordingly.
You are liable for the cost of returning the goods.
Your refund will take place after the goods have been collected and returned to our warehouse for inspection.
Your statutory rights are not affected by anything in this policy.
All of our orders have a VAT Invoice emailed to you and a physical paper copy given to you on the day of delivery, please retain the proof of purchase.
We are actively committed to protecting your data, from your name, address and payment details. We protect your personal data in every aspect of our business from the administrative, electronic and analytically side of our business.
Payment methods accepted
We accept the following payment methods;
Credit/Debit cards - Visa, MasterCard, American Express, JCB, Diners club international
PayPal - Using PayPal to process payments for your order
Finance - Coming Soon ( Better Than Before! )
BAC's - Direct bank transfer to our account, ( please call us to arrange this )
Cash On Delivery - Cash is still accepted by us as we use drivers we know and trust.
Refusal / Declined orders
We reverse the right to cancel any order if the following condtions are met;
Your payment has been flagged by our merchant/terminal provider(s)
Payment has been declined or failed
The goods are out of stock with ourselves or external suppliers
We made an error with the description of the sofas or product listing
We can not deliver to your address/location or meet your requirements needed.
All refunds/cancelations are made to the same payment method used.
Website security
Our website is encrypted to protect all your personal and sensitive information, we use Sectigo SSL and you should be able to see HTTPS and a Padlock symbol to show we are a certificated secure website,
Data Protection Act
To process your orders we will need a few personal details such as your name, address, etc , but we will never release these details to any third party without your consent.
Safeguards
We actively screen customer's requests when contacting us, so we can confirm their identities and make sure we do not release anyone's personal data.
A - Overall Length ( Arm To Arm ) - 183cm
B - Overall Depth - 89cm
C - Overall Height - 71cm
D - Seat Height - Please Call Us
E - Seat Depth - Please Call Us
We make every effort to ensure the measurements are accurate but they might be a slight variance between batches. The Overall Length ( Arm To Arm ) refers to the widest point of the sofas, this varies depending on the sofa design, for example, a chesterfield arm will cause the Overall Length ( Arm To Arm ) to be greater as the arms protrude. The overall depth is from the front of the sofa to the furthest point at the back, if you are after a recliner please consider the extra space needed for reclining your sofas. The overall height is from the floor to the highest point of the sofas, this includes the feet /platform of the sofas. The seat height is very similar to the overall height, this measurement is just for the height of the seating platform which can impact your seating angle massively, this again is from the floor to the top of the seating platform, and finally, the seating depth is from the furthest frontal point of the sofas seating cushions to the back of the seating cushions against the backrest cushions