In the occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay £100 for the re-delivery of your items, the cost can vary up and down depending the size and quantity.
We deliver the majority of our small items, rugs and dining items, by a professional courier who will deliver to your door, we will provide a tracking link after your order has been processed, this will provide an estimated time slot. ( please allow time for the tracking to be updated )
This service is usually the next day with a cut off time of approx 12 pm
We deliver our larger items like sofas by using a courier service who specialises in furniture delivery.
We deliver to England, Wales free of charge, this takes approx. 7-10 working days but may take longer for more remote areas such as Penzance. We can also deliver to Scotland but this may take longer and has a surcharge as mentioned above. ( please see map below )
Isle of Man, Isle of Wight, Channel Islands or Northern Ireland are excluded.
We reserve the right to cancel orders.
Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.
The following postcodes will we not deliver to - AB1,AB2,AB23,AB3,AB30,AB31,AB32,AB33,AB34,AB35,AB36,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,
All of our orders have a VAT Invoice emailed to you and a physical paper copy given to you on the day of delivery, please retain the proof of purchase.
Debit & Credit Cards.
All major cards are accepted via our merchant providers portal ( Sage Pay )
If you prefer to place your order over the phone while talking to a customer service advisor, please call us to action this.
Cash On Delivery
We are proud to offer cash on delivery to our customers if they do not have a credit/debit card or are anxious about paying over the phone or website using one. You still receive a proof of purchase and the warranty as standard.
We accept BAC's / Bank transfers, but please inform us that you want to place an order via this method, we will email you the details for the payment.
You can choose to fulfil your order via PayPal's fast, secure and convenient payment method if you wish, they also offer PayPal credit if you need to spread the cost, please bare in mind the decision & repayments are not decided by us.
Are you a business?
We can set up a trade account, give us a call to find out more!