We stock all our own items in our warehouses, we have a huge range of beds, mattresses, and of course our sofa designs. Because we stock all of our own branded items we can deliver these within 7 working days in most situations. You will always receive a call from our delivery team to organize the delivery date and time slot, we make contact 2 days before delivery to let you know the details, please make sure we have an accurate phone number and email so we can contact you.
We start our deliveries from approx 6 am to make sure we can accurately hit our delivery estimates, deliveries normally finish around 2-4 pm.
Two delivery staff can call you beforehand on the day of delivery to give you notice of when they are arriving if needed, please notify the delivery team if you wish to have this added on.
When arriving at your property they will ensure they have adequate access into your property interior to make the delivery as smooth as possible, you might need to remove paintings, lamps or fixtures to ensure the two delivery staff can proceed. As standard two delivery staff members will bring your furniture into the ground floor and the room of your choice, unless requested otherwise.
The couriers deliver to the ground floor only, this is a standard service included in your purchase with us. If you require an upper floor delivery they are charges applicable which need to be paid directly to the courier(s)
As standard, the two delivery staff members will leave the sofas in the protective packaging on the ground floor, they can offer a premier delivery service option which includes;
We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture, the amount of fitting varies per sofa, so the time can vary from 5 minutes to 30 minutes. ( Please note this service is only available on the sofas )
We do not offer to recycle the old furniture you might have, you should contact your local council or a charity of your choosing. The reason we choose not to offer this service is the costs incurred, maneuvering the old furniture out, and the hygiene aspect for our staff members.
Sometimes we will offer pre-order specials on our website or other platforms online, These products will go on sale with a number of weeks until they arrive with us. We do this to offer you the best prices on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline we suggest viewing our sofas ready to deliver immediately.
We are proud to hand pick other furniture suppliers in the UK to work with, we work with companies such as Vida Living, Flair Rugs and many more to name, you can see the range of brands we work with using the navigation bar above this.
The items which these companies stock does vary from lighting, bedroom furniture, rugs, sofas, decor pieces, and much more. Because of the variety, the lead times can vary for different suppliers. We make every effort possible to provide accurate lead times at checkout and on our product pages.
Some of these companies do provide a direct delivery for us to ensure you receive your furniture as fast as possible, when this is the case we will provide them your details to let you know the estimated delivery date.
If we have any tracking links generated on our side we will send this over to you so you can track your items progress for peace of mind.
We are proud to offer free delivery on all our products across our website, this includes our own branded products, to the dining tables, rugs, decor pieces, and many more. We do this by using our own delivery fleet and our own drivers for the majority of the items. Because we maintain our own fleet of transport vehicles we have reduced the costs incurred previously by the couriers we have used in the past.
The only exception to this when we action a Scotland route, because of the additional mileage, time which is needed, maintenance for the vehicles and accommodation costs for the drivers we have to charge £75 or more depending on location, etc. We would love to offer free delivery to Scotland as well but to keep our furniture prices low for everyone we have to charge for Scotland deliveries for the meanwhile.
Locations further towards the cost may experience longer delivery times, such as ME, PL, TR as routes in these areas take longer to populate.
In the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay upto £100 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.
We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.
We hope you love your products but on the rare occasion you don't really love your furniture, our return guide will make it clear what happens next, this policy covers everything you buy from FurnitureInstore.
That is no problem, we accept everyone makes changes. We are happy to offer a full refund minus any courier costs incurred to us, this varies on the item size and weight. This applies to all our products as long as they are in the same condition as sold to you, this includes the packaging and items which have been assembled need to unassembled for collection.
We can process any return request by simply contacting us via a phone call, email, or letter. You must be within your return window to process a successful return.
If you have not had a delivery yet and have changed your mind about your furniture purchase, it is very simple give us a call (02476 705 600) or email and we can cancel your order without a problem. We might ask why you want to cancel your order this is done to ensure we always improving.
If you have found an identical item we retail cheaper somewhere else please let us know and we will endeavor to price match, all you need is a quote from a competitor or a website link for the same product.
We would love to offer a free return service on the items we sell but unfortunately, this is not the situation. The return costs vary depending on the item you are returning, for example, a sofa the cost is going to be a minimum of £60 but will increase for heavier products and combination sets such as a 3+2. We will never charge more than £100 for a return request.
Smaller items will be significantly less, once again this is dependant on weight and size.
We will refund your monies back into the same payment method you used for your order.
If you used a credit or debit card using our SagePay terminal you should receive your monies back within 3-5 working days of the refund being issued not return being performed.
if you used Paypal and have an account with them the refund normally is performed and back into your account the same day of the refund being issued and not the return being performed.
The furniture items need to be an inspection by our technicians prior to a refund being issued. This is to ensure the items are in the same condition as sold in.
Your statutory rights are not affected by anything in this policy.
All of our orders have a VAT Invoice emailed to you and a physical paper copy given to you on the day of delivery, please retain the proof of purchase.
We are actively committed to protecting your data, from your name, address and payment details. We protect your personal data in every aspect of our business from the administrative, electronic and analytically side of our business.
We accept the following payment methods;
We reverse the right to cancel any order if the following condtions are met;
All refunds/cancelations are made to the same payment method used.
Our website is encrypted to protect all your personal and sensitive information, we use Sectigo SSL and you should be able to see HTTPS and a Padlock symbol to show we are a certificated secure website,
To process your orders we will need a few personal details such as your name, address, etc , but we will never release these details to any third party without your consent.
We actively screen customer's requests when contacting us, so we can confirm their identities and make sure we do not release anyone's personal data.